Refund Policy

At Loomcraftz, we are committed to ensuring your satisfaction with every saree purchase. If, for any reason, you are not entirely satisfied with your purchase, please review our Refund Policy carefully. This policy outlines our procedures and guidelines for processing refunds.

1. Refund Eligibility

a. We accept refund requests for sarees that meet the following criteria: – The saree is in its original, unworn, and unaltered condition. – The saree has not been damaged, stained, or washed. – The original tags and packaging are intact.

b. Refund requests must be submitted within 7 days of receiving the saree.

2. Non-Refundable Items

a. We do not offer refunds on the following items: – Custom-made or personalized sarees. – Sarees that have been worn, altered, or damaged. – Items purchased during a promotional or clearance sale. – Accessories or items other than sarees.

3. Refund Process

a. To initiate a refund, please follow these steps: – Contact our customer support team at support@loomcraftz.com and provide your order number and a detailed reason for the refund request. – Our team will review your request and may request additional information or photographs of the saree in question. – Once your refund request is approved, we will provide you with instructions on how to return the saree.

b. You are responsible for the cost of return shipping unless the saree received is defective or damaged. We recommend using a trackable shipping method for your return.

c. Upon receiving the returned saree and verifying its eligibility for a refund, we will process your refund within 5 business days. Refunds will be issued using the original payment method used for the purchase.

4. Defective or Damaged Sarees

a. In the rare event that you receive a defective or damaged saree, please contact our customer support team immediately. We will arrange for a replacement or provide a full refund, including return shipping costs.

5. Lost or Delayed Shipments

a. If your saree is lost in transit or significantly delayed beyond the estimated delivery time, please contact our customer support team. We will work with the shipping carrier to resolve the issue or provide a refund if necessary.

6. Contact Information

a. For any questions or concerns regarding our Refund Policy or to initiate a refund request, please contact our customer support team at support@loomcraftz.com.

7. Changes to Refund Policy

a. Loomcraftz reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.

Thank you for shopping with Loomcraftz. We value your trust and strive to provide exceptional service. If you have any further questions or need assistance, please do not hesitate to reach out to our dedicated customer support team.